”We”, “us” and “our” means Mondada Pty Ltd ABN 47 139 833 597 (Mondada) of LEVEL 2, 2 DREWERY PLACE, MELBOURNE VIC 3000.
We are bound by the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles (APPs). This policy explains how and why we collect, use, hold and disclose your personal information.
You consent to us collecting, holding, using and disclosing your personal information in accordance with this policy.
Personal information is any information or an opinion about an identified individual or an individual who can be reasonably identified from the information or opinion. Information or an opinion may be personal information regardless of whether it is true.
We collect information about you and your interactions with us, for example, when you purchase or use any of our products or services, call us or visit our website. The information we collect from you may include your identity and contact details, your history of purchases and use of our products and services and details of enquiries you make.
We may collect information about how you access, use and interact with the website. This information may include:
We collect, hold and use your personal information so that we can:
If you do not provide us with your personal information we may not be able to provide you with our services, communicate with you or respond to your enquiries.
We will collect your personal information directly from you whenever you interact with us.
We store most information about you in computer systems and databases operated by either us or our external service providers. Some information about you is recorded in paper files that we store securely.
We implement and maintain processes and security measures to protect personal information which we hold from misuse, interference or loss, and from unauthorised access, modification or disclosure.
We will also take reasonable steps to destroy or de-identify personal information once we no longer require it for the purposes for which it was collected or for any secondary purpose permitted under the APPs.
We may transfer or disclose your personal information to our related companies.
We may disclose personal information to external service providers so that they may perform services for us or on our behalf.
We may also disclose your personal information to others where:
If the ownership or control of all or part of our business changes, we may transfer your personal information to the new owner.
We do not disclose your personal information to recipients which are located outside Australia.
We may use your personal information to offer you products and services we believe may interest you, but we will not do so if you tell us not to. These products and services may be offered by us or our related companies.
Where you receive electronic marketing communications from us, you may opt out of receiving further marketing communications and our communications will tell you how to do this.
You may access or request correction of the personal information that we hold about you by contacting us. Our contact details are set out below. There are some circumstances in which we are not required to give you access to your personal information. We may charge a reasonable fee for giving access to your personal information if your request requires substantial effort on our part.
We will respond to your requests to access or correct personal information in a reasonable time and will take all reasonable steps to ensure that the personal information we hold about you remains accurate, up to date and complete.
If the European Union’s General Data Protection Regulation (GDPR) applies to you, you will have certain rights in relation to your “personal data”. Under the GDPR, personal data means “‘any information relating to an identified or identifiable natural person”. If the GDPR applies to you and if we hold your personal data, you have the following “data subject rights”:
Please refer to the Contact Details section of this policy if you wish to make a data subject rights request or have a related request.
If you have a complaint about the way in which we have handled any privacy issue, you should contact us. Our contact details are set out below. We will consider your complaint and determine whether it requires further investigation. We will notify you of the outcome of this investigation and any subsequent internal investigation.
If you remain unsatisfied with the way in which we have handled a privacy issue, you may approach an independent advisor or contact the Office of the Australian Information Commissioner (www.oaic.gov.au).
If you have any questions, comments, or concerns, please contact us firstname.lastname@example.org or by calling us on 0413 587 104.
Alternatively, you can write to us at:
Mondada Pty Ltd
92-94 Rivergum Drive Highton VIC 3216
From time to time, we may change our policy on how we handle personal information or the types of personal information which we hold. Any changes to our policy will be published on our website.
You may obtain a copy of our current policy from our website or by contacting us at the contact details above.